Setting the Recovery Level for the Relay Server Outbound Enabler

Use Windows administrative tools to set the the recovery level of the Relay Server Outbound Enabler (RSOE) service to automatically start after a failure.

Description: In some cases the RSOE service may time out due to unforseen issues (network latency for example) before it connects to Relay Server.

Solution: For each RSOE, configure the RSOE service so it automatically restarts after any failure.

  1. Assuming that Relay Server is installed as a Windows Service, from Windows select Start > Settings > Control Panel.
  2. Select Administrative Tools > Services.
  3. Double-click the RSOE service (for example, SybaseUnwiredPlaformclusternameRSOE1, where clustername is the name of the cluster).
  4. Select the Recovery tab, and select Restart the Service for each failure level:
    • First failure
    • Second failure
    • Subsequent failures
  5. Set the Restart service after level to one minute.
Parent topic: Cluster and Relay Server Issues