Solution for Problem: Product Cannot Find License for Optional Features

If a license for the optional feature exists, but cannot be checked out by the product, perform these diagnostic tasks to determine the specific problem.

To ensure that the license for the optional feature exists and can be checked out from the machine where the product is running, execute:

sysam diag feature_name

Compare the feature and the license to:

Verify that the optional feature is for the same edition of the feature’s base product.
(Products and features that support active and standby licensing only) Verify that the active or standby flags match for the base product license and the optional feature license.
Compare the product and optional feature editions, and active and standby status, then verify that the available license matches.

See Sybase License Attributes in the Sybase Software Asset Management (SySAM) 2 Users Guide.

If any of the above items do not match, go to SPDC or SMP to generate and download the correct licenses or adjust product configuration.