Known Installation Issues for Adaptive Server Cluster Edition

Learn about known installer issues and workarounds. Known issues are listed in descending order of Change Request (CR) numbers.

CR#	Description and Workaround
629400	Installer incorrectly copies 64-bit JRE to Windows 32-bit. If the 32-bit Windows contains registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node, the installer incorrectly installs the 64-bit JRE. This registry key should not exist in 32-bit Windows, and prevents Windows from running any Java applications. Workaround: Go to Control Panel > System Properties > Advanced and: Set the environment variables for 32-bit JRE: `SYBASE_JRE6=<Installed Directory>\Shared\JRE-6_0_6_32BIT` `SYBASE_JRE6_32=<Installed Directory>\Shared\JRE-6_0_6_32BIT` Delete the 64-bit JRE environmenrt variable:`SYBASE_JRE6_64`
624152	SySAM utilities may generate error message in non-English environment. When running the SySAM utilities sysamcap or cpuinfo in a non-English environment, you may see an error message similar to this, in English, even though you have sylapi.lcu installed: Failed to open the localised message file '../locales/unicode/sylapi/zh_cn/sylapi.lcu' (i18nuni_FileOpen returned -479). Workaround: You can safely ignore this message. To prevent the message from displaying altogether, set this environment variable before you run sysamcap or cpuinfo: LANG=en_US
611780	Installing Adaptive Server 15.5 Cluster Edition in the same directory as ECDA 15.0 ESD #2 and earlier versions results in errors. The Unified Agent does not start after this installation. Additionally, you cannot create a cluster from Sybase Central. Workaround: Sybase strongly recommends that you install the Adaptive Server Enterprise 15.5 Cluster Edition into its own directory. If you must install Adaptive Server 15.5 Cluster Edition in the same directory as ECDA 15.0, then: If you have installed ECDA 15.0 ESD #3 , you can install Adaptive Server 15.5 Cluster Edition on top of the ECDA installation. If you have an ECDA installation that is version 15.0 ESD #2 or earlier, you must: Uninstall the older ECDA version. Delete directory $SYBASE/ua. Install Adaptive Server 15.5 Cluster Edition.
595614	Installer cannot create installer directory on Microsoft Windows 2008. On Microsoft Windows 2008, the installer can create the Adaptive Server installation directory only when you are logged in as an administrator, even if your role has permission to create directories. Workaround: Manually create the installation directory before running the installer.
595582	Installer fails to launch if you specify a path to setup.bin that contains “..” Workaround: Ensure that the path to setup.bin does not contain “..”.
595573	Uninstallation program stops responding. The uninstallation program stops responding when you select Delete from the Delete User Files screen and then click Previous from the Uninstall Complete screen. Workaround: Do not return to the Delete User Files screen after you have selected Delete.
593389	The 32-bit installer fails on Microsoft Windows Vista and Windows 2008 on x86-64 64-bit because the installer cannot set up the environment variables. Workaround: In Windows Explorer, right-click setup.exe or setupConsole.exe, and select Properties. On the Compatibility tab, select the Windows Vista compatibility mode. Add the environment variables by typing the text, or using Ctrl+V to paste the content into the text area, as clicking on SySAM License Panel > Browse does not work.
590282	You cannot use the tab and arrow keys to navigate the Choose Product Features pane of the installation or uninstallation program. Workaround: Use the mouse to click in the Install or Uninstall window. This sets the focus on the window and allows you to navigate using your keyboard.
588793	Installing Adaptive Server 15.5 (which uses Install Anywhere) on older directories that have been installed with InstallShield Multiplatform can lead to incompatibility issues. These issues occur while using products installed with different installer technologies: If you install products using Install Anywhere or InstallShield Multiplatform on top of a product installed using the other installer, the same files included in both installers are silently overwritten by the later installation. If you run either the Install Anywhere or InstallShield Multiplatform uninstaller, the same files installed by both installers are removed without any indicating messages. Workaround: Do not install products that use Install Anywhere and products that use InstallShield Multiplatform in the same directory.
586169	gzip must be installed on the machine for installer to succeed. The installer reports: gzip: Not Found Workaround: Install gzip on your machine and make sure it is included in the path.
583979	Feature names are not validated when installing in silent mode. The installer does not validate feature names specified in the response file when you install in silent mode. Workaround: Ensure that the specified feature names are correct.