Troubleshooting Uninstallation

See the Sybase Unwired Platform Release Bulletin for the most recent troubleshooting information.

Problem description Problem resolution

Sybase Control Center installation directory, SCC-3_0, can not be removed

The Windows uninstaller fails to remove the Sybase Control Center installation directory (C:\Sybase\SCC-3_0 by default) and attempt to manually delete the directory fails saying that about_files could not be deleted.

To remove the directory:
  1. Locate this directory:

    <SCC-install_dir>\services\EmbeddedWebContainer\container\Jetty-6.1.22\work\Jetty_0_0_0_0_8282_help.war__help__.smpe97

  2. Shorten the path by changing the name of Jetty_0_0_0_0_8282_help.war__help__.smpe97 to a single character, such as j.
  3. Now try to delete the SCC installation directory (C:\Sybase\SCC-3_0 by default).
Parent topic: Troubleshooting