Troubleshooting

The following issues were identified in this document. These issues could not be corrected in time for publication.

Title	Summary
Attempt to Upgrade Unwired Server Fails	Problem: When attempting to upgrade Unwired Server with an EBF, in a cluster, the upgrade process fails. The failure occurs when upgrading the messaging service. Explanation: This occurs if the user account does not have read and write permissions to the shared data folder on the consolidated database (CDB) node. The user account used to upgrade to 1.5.5 must have read and write permissions to the shared data folder, otherwise, the upgrade fails, indicating that the messaging server failed to upgrade. Solution: If necessary, uninstall anything that has been installed successfully. Log on with a user account with the appropriate permissions.

Title

Summary

Attempt to Upgrade Unwired Server Fails

Problem: When attempting to upgrade Unwired Server with an EBF, in a cluster, the upgrade process fails. The failure occurs when upgrading the messaging service.

Explanation: This occurs if the user account does not have read and write permissions to the shared data folder on the consolidated database (CDB) node. The user account used to upgrade to 1.5.5 must have read and write permissions to the shared data folder, otherwise, the upgrade fails, indicating that the messaging server failed to upgrade.

Solution:

If necessary, uninstall anything that has been installed successfully.
Log on with a user account with the appropriate permissions.