Why you shouldn't use the Forms Manager for end users

In theory, you can create forms the exact same way as you did before, for online submission. In practice, it turns out that most people do not know or remember to look in the Forms Manager for their results. The Forms Manager is useful for corporate users who like keeping a record of their past queries and, more importantly, have received some training about the Forms Manager. If you are designing for a consumer M-Business channel, your readers are going to expect to find the results somewhere in your channel.

What would be really nice is a link on your front page that says something like, To see the results of your last request, click here. This is, in fact, possible. To fully understand the process, you are going to need to know a little about personalizing an M-Business Client. We will revisit this issue later, in Using personal channels to bypass the Forms Manager.