Uninstalling a product

What the uninstall tool does

If you want to remove products from your computer, you should use the uninstall tool for each product you want to remove. This tool removes:

Why use the uninstall tool

The uninstall tool removes file and icon groups, as well as system and user path settings in the registry and INI files. These changes are not made if you simply delete directories.

Removing shared DLLs

The install tool increments the usage count in the registry for each shared Sybase DLL and each shared system DLL, and the uninstall tool decrements that count. The uninstall tool does not try to delete a shared DLL until the usage count reaches zero. If you remove a component that uses a shared DLL and the usage count is zero, the uninstall tool asks if you want to delete the DLL.

Stopping the uninstall tool

Unlike the install tool, uninstall has no Back or Cancel button. Once you click Yes in the procedure below, uninstall cannot be stopped.

StepsTo use uninstall to remove a product:

  1. Make a backup copy of any files you might want to reuse (such as DB, INI, and PBL files) if you plan to reinstall.

  2. Open the Control Panel from the Start menu and double-click the Add/Remove Programs icon.

  3. On the Install/Uninstall tab, select the tool to uninstall, click Add/Remove, and click Yes when prompted to confirm that you want to remove the tool.

  4. If you are prompted to remove a shared file, click the appropriate response.

    NoteBe cautious about deleting system DLLs If the usage count for a system file in the registry indicates that the file is no longer being used, uninstall asks if you want to delete the file. Some applications do not increment the usage count; therefore, do not delete a file unless you are sure it is not being used by another application.